How to resolve issues with companies not showing in menu items
How to resolve issues with companies not showing in menu items
How to Resolve Issues with Companies Not Showing in Menu Items
When companies aren't appearing in custom menu items, it's typically due to configuration issues with menu settings, company groups, or visibility permissions. Through the Companies Menu, you can troubleshoot and fix these display problems to ensure companies appear correctly for your event attendees.
When to use
When companies aren't appearing in custom menu items
When Multiple Company Groups menu items show an error
When company groups aren't displaying properly
When nested menu items containing companies aren't working
Before you start
You must have System Administrator or Event Manager permissions to modify menu and company settings. Some troubleshooting steps may require System Administrator access.
How to do it
Verify that the Companies feature is enabled in your event menu.
Navigate to your event dashboard in Cadence Admin.
Click on "Event Setup" in the left sidebar menu.
Select "Menu" from the submenu that appears.
Locate the menu item where companies should appear.
If using a custom menu item for companies, check that it's configured as either "Companies" or "Multiple Company Groups" navigation type.
Click on the edit (pencil) icon next to the menu item.
Check the navigation type settings for the menu item.
For "Multiple Company Groups" menu items, you must select at least one company group or the menu item will display an error.
Verify that company groups have been created if using a "Multiple Company Groups" menu item.
Navigate to "Companies" in the left sidebar menu.
Select "Company Groups" from the submenu.
Confirm that company groups contain assigned companies.
Empty company groups will appear in the menu but won't display any content.
Check visibility settings for both the menu item and companies.
Return to "Event Setup" → "Menu" and select the menu item.
Verify the "Visible To" settings aren't restricting visibility to specific groups.
Navigate to "Companies" → "Emails" → "Options" tab.
Review company visibility settings to ensure they match your intended audience.
If using "Specified" visibility, make sure the correct groups or attendance types are selected.
Save any changes you make to settings.
Clear your browser cache and reload the page to see if the issue is resolved.
Troubleshooting
If companies still aren't appearing in menu items:
Check if the menu item is within a nested menu, as this can sometimes cause display issues
Verify that the company logo images are properly uploaded and formatted
Ensure the event license type supports all features you're trying to use
Related links
How to create company groups
How to customize company visibility for different attendee types