The Event Check-In menu allows you to track attendance by marking participants as "checked in" when they arrive at your event. This feature helps generate accurate attendance reports and verify that registered attendees actually participated. You can customize labels for different attendee types to match your organization's terminology.
When to use
When tracking attendance at your event
When customizing attendee type labels for your organization
When generating attendance reports for compliance or analytics
When verifying registered attendees' participation
Before you start
You must have Admin, Event Manager, or Event Scheduler permissions to access the Event Check-In menu.
How to do it
Log in to your Cadence account.
Navigate to your event dashboard.
Select "People" from the left sidebar menu.
Click "Event Check-In" in the submenu.
If you don't see the Event Check-In option, check that the feature is enabled for your event.
Click the "Settings" tab at the top of the page.
Toggle "Override check-in labels for this event" to customize attendee type labels.
When enabled, this allows you to create custom labels that will appear throughout the check-in interface.
Enter your preferred label for "Internal Attendee" (default is "Internal Attendee").
Choose terminology that matches your organization's language, such as "Staff," "Team Member," or "Employee."
Enter your preferred label for "Customer" (default is "HCP").
This label is commonly customized to match industry-specific terms like "Guest," "Client," or "Delegate."
Click "Save" to apply your changes.
Custom labels will appear on web and mobile apps but will not change labels in the admin interface.
Troubleshooting
If the Event Check-In menu is not visible:
Verify that Event Check-In is enabled for your event
Confirm you have the proper permissions (Admin, Event Manager, or Event Scheduler)
Check that your account has access to the specific event you're trying to manage