How to configure registration summary emails for event staff
How to configure registration summary emails for event staff
Configure Registration Summary Emails for Event Staff
Registration summary emails provide event staff with regular updates about new registrations. This feature can be configured in the Registration Menu under Settings, allowing you to determine how frequently these summaries are sent and who receives them.
When to use
When monitoring registration activity for your event
When multiple team members need visibility into new registrations
When you need to categorize registrations by status (completed, incomplete, declined)
When tracking registration trends over time
Before you start
You must have System Administrator or Event Manager permissions to configure registration summary emails.
How to do it
Log in to your Cadence Admin account.
Navigate to your event dashboard.
Click on "People" in the left sidebar menu.
Select "Registration" from the submenu that appears.
Click on the "Settings" tab at the top of the page.
Scroll down to the "Options" section.
Check the "Enable Registration Summary Emails" box.
When enabled, the events team will receive a registration confirmation summary email for all newly registered attendees.
Select your preferred frequency from the "Frequency" dropdown menu.
Choose "Daily" for high-volume events or select a specific day of the week for weekly summaries.
Ensure that email addresses are added to the Event Support section of the Event Team page.
Summary emails will only be sent to email addresses listed in the Event Support section.
Click "Save" at the bottom of the page to apply your changes.
Troubleshooting
If registration summary emails are not being received:
Verify that email addresses are correctly added to the Event Support section
Check that the "Enable Registration Summary Emails" option is checked
Confirm that your email server is not blocking or filtering these emails
Related links
How to add email addresses to the Event Support section